Once your order has been packaged and sent on its way, you will receive a second email with tracking information so you can track your package’s journey to you!

Toronto & GTA - Same Day Shipping
Orders placed by 12:00PM EST will be delivered same day by 10pm EST
$15.00 CDN

Canada
Canada Post Regular : 2-5 Days - ($10.50 CDN)
Purolator Express : 1-2 Days - ($15.00 CDN)

USA
USPS Regular : 2-5 Days - ($12.50 CDN)
Fedex Express : 1-2 Days - ($15.00 CDN)

Europe / UK:
Fedex Intl Express : 2-4 Days - ($15.00 CDN)

Australia:
Fedex Intl Express : 2-4 Days - ($16.50 CDN)

Vietnam:
Fedex Intl Express : 4-7 Days - ($21.00 CDN)

Asia:
Fedex Intl Express : 4-7 Days - ($50.00 CDN)

Mexico:
Fedex Intl Express : 4-7 Days - ($18.95 CDN)

Free Shipping Worldwide
USA & CANADA - FREE EXPRESS OVER $250
INTERNATIONAL - FREE OVER $300

Please note, orders placed after 2PM EST won't be shipped until the following business day. 

Tracking information is automatically emailed to all customers. Or messaged via SMS if a phone number is added to your order. If you don't receive this, please check your spam folder.

Please allow 24-48 Hours for our team to process your order once payment confirmation is received. Your order is handpicked by our team and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday.

During sale periods or the holidays, please allow up to 3-5 business days due to higher then normal order volumes. Weekends do not count.

Yes! As long as you live in Toronto or GTA area, you are applicable for same day delivery. Please order no later than 2PM EST and you will get it the same day from 5:00PM To 10:30PM EST. Otherwise it will ship the following day if ordered after 2PM. It roughly costs $10.50CDN.
More Details Here

During our flash sales, promotions or peak busy periods there may be a delay in dispatching your order, please allow an additional 1-3 days for our team to pick and pack your order. Orders are shipped in order of earliest to latest, you will receive an email confirmation as soon as your order leaves our warehouse.

You have 30 days from the day the items gets shipped out to submit a cancellation through our portal. It is your responsibility to send the item/s back to Kollar Clothings warehouse if you require a refund or an exchange.

If you decide you don't want a return then we can give you a store credit of 110% of what you paid.

USA & Canada Returns/Exchanges:
Click Here ( Return Portal )

International Returns/Exchanges
Email : customerservice@kollarclothing.com
+ Include your Order # & Reason

Kollar Clothing does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

Please allow 3 business days to process your return once it is received by our warehouse. This can take up to 5 business days in sale periods.

Kollar Clothing must be returned by mail.

We offer refunds to your original payment method on full priced items returned to us, after the item has been received and inspected. 

Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

Returns must adhere to the following:

‣ Must be returned within 30 days of the items being shipped from our fulfilment centre.

‣ Items must be returned in their original packaging

‣ All tags must still be attached to the unworn item/s

‣ Items must not contain any evidence of wear, stains or odours

‣ If you are returning footwear back to us please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

‣ Gift cards cannot be returned

If the above is not adhered to when you make the return. Kollar Clothing reserve the right to return the item back to you.

Helpful Tips :

‣ Clearly write RETURN on the front of any parcel you wish to return. If you fail to do so you will be subject to an additional customs and shipping charges. We also may withhold to decline your parcel. 

‣ Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. 

‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

No, After 30 days we do not accept any returns or exchanges. Please review products and make your decision within 30 days of when item gets shipped out.

Kollar Clothing does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

All Kollar orders are currently shipped from Canada, you may be subject to additional import fees upon delivery. Please click on the links below to find out if you have to pay duties. Note any orders from Canada will not be subjected to duties, and any orders in the US under $800 will not be subjected to duties. 

All orders will not be subjected to import duties.

All orders above US$800 will be subject to import tax. This figure can vary depending on the value of the parcel, for more information, please check with the US Customs and Border Protection Department.

All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.

All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. Please visit the New Zealand Customs Service website to get an estimate.

Please email us at customerservice@kollarclothing.com with the subject “CANCEL ORDER: (ORDER NUMBER HERE)” and we will do our best to cancel the order on time. Please understand that if an order was already packaged and sent out for delivery than we cannot cancel the order. Cancellation can only happen within the first 12 hours of ordering, otherwise it is not guranteed we could cancel it and you might lose your shiping fee cost.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add customerservice@kollarclothing.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us directly. 

Can I Purchase An Item That Is a Pre-Order?

Certain products that are not immediately available to purchase may be displayed on www.kollarclothing.com. These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be displayed on the product page.

I Have Purchased Two Different Pre-Orders With Different Shipping Dates?

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.


If an item you have ordered is missing from online order# that you receive after placing your order, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

** All missing item claims must be made within 7 days of the delivery date of your order. **

customerservice@kollarclothing.com

Why I Have Not Received My Order Within The Estimated Time?

Please check the following before contacting our customer service team:


- Check you have received an email confirming your order has been dispatched.


- Check the tracking information that is included in your dispatch confirmation email using the relevant link.


- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.


- Check nobody at your address has taken the delivery on your behalf.


- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.


+ Please contact the shipping company ( DHL, Canada Post, Fedex, Courier That Shipped Your Package, which you will be notified upon recieving your order #.  and customerservice@kollarclothing.com  and we’ll do our best to resolve the issue as quickly as possible.

Order Processing Notes

Orders are shipped Monday to Friday excluding Canadian Holidays.

Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.

No, we do not have a kollar stand-alone store. We do however, have retailers carrying our products world-wide and if you want to shop in store, please email us with your location and inquiry and we can provide you with stores near you that carry us!

We do restock select items, however there is no guarantee of a restock of any particular item. To be notified of any restocks please sign up to our newsletter and fill out the form on the product page under the section “Notify Me When In Stock”

Promo Codes usually are issued with an expiration, that’s one of the main reasons a code will not work. To get more information on a code that was recently issued to you, email us at customerservice@kollarclothing.com. If the promo code is deemed to be expired or invalid than you cannot use that code for any purchases.

A limit of one (1) discount may be applied to each order. Discount codes cannot be used in conjunction with free shipping discount codes, clearance, final, or end of season sales or any other type of discounts. Kollar clothing has the right to hold and/or cancel orders that use more than one discount code.

Kollar do ship to PO Boxes, Military Bases and freight forwarding address these will be shipped but please note sometimes ti will add additional delivery time.

We Currently Accept:
American Express
Visa
Mastercard
Paypal
Apple Pay
Kollar Gift Cards
Google Pay
Sezzle

Sezzle is a payment provider that offer you to split the purchase price over 4 interest free payments. You can click on the link on the product page to direct you to their website where you would need to set up an account. There you can also find more info, or you can click the link here:  https://sezzle.com/how-it-works

Yes we do price adjustments as long as you have an image or proof that the item is on sale on the same day you want to make the purchase, you must include the store name and contact information. No discounts codes can be used during price adjustments. Just email us directly for price adjustment at customerservice@kollarclothing.com

We sell wholesale kollar products directly to retailers, which means they bought it at a wholesale cost, so the retailer makes the margins from selling it to a consumer such as yourself. This means you cannot return an item to our online store, you must return it directly back to the retailer with there return policy, as this is the product they own for there store at thsi point. 

Please check our Stockist Page for a full listing. 

The hardware we use on the denim, is for branding purposes and to give it an edge compared to other brands. The hardware is RIRI & YKK Zippers on premium denim and a back branded metal logo on the back pocket and a rivet detail by the crotch. 

They are designed in Toronto, Canada. The products made by the most reputable factories in the world that produce for your favourite high end luxury designers. We use factories in Colombia, Turkey and China.

Jackets & Bombers

Kollar Jacket and Bombers should be professionally dry-cleaned – please see the garment’s care label for instructions. It is recommended that if your Represent coat has detachable fur or leather trim detailing, please consult your dry-cleaner for further advice.

Tees & Hoodies
We recommend washing all products on a cool wash, and allow to dry naturally. Do not tumble dry.

Shoes
Specialist shoe cleaners can be used to protect shoes. For any additional scuffs or marks, scrub lightly with a wet cloth.

Leather Boots
We advise using protective leather spray.

We ship worldwide except Russia currently because of the laws. 

Items purchased during a sale period is final sale. We can only do a store credit if its returned within 7 Business days. 

We are unable to adjust the price of items if they have entered a sale. If returned during the sale, the final price given will be the sale price.

- To subscribe to our newsletter, Scroll to the bottom of the page and there is a newsletter sign up box on the bottom right corner, on mobile its at the middle bottom of the page. 

- You can also stay updated by following us on Social Media.


- If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Kollar newsletter.


- You can also contact our Customer Service with any questions regarding our Kollar newsletter. Our advisers will be delighted to assist you.

We try to respond to all emails within 24 hours. Sending multiple emails only delays yours and other people’s inquiries, please only email once.

For more information about sizes, you can check the size guide on each product page.