Returns must adhere to the following:
‣ Must be returned within 14 days of the items being delivered.
‣ Any sale items over 20% discounted, including black Friday, boxing day, flash sale, cyber Monday, Canada day, easter, and holidays are excluded from returns. Only exchanges or store credit.
‣ Any sale items over 60% discounted, including black Friday, boxing day, flash sale, cyber Monday, Canada day, easter, and holidays are deemed as final sales.
‣ Any Pre Order items are excluded from returns. Only exchanges or store credit.
‣ Items must be returned in their original packaging
‣ All tags must still be attached to the unworn item/s
‣ Items must not contain any evidence of wear, stains or odours
‣ If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)
‣ Gift cards cannot be returned
If the above is not adhered to when you make the return. Kollar Clothing reserve the right to return the item to you.
Helpful Tips :
‣ write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel.
‣ Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches.
‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.