Faqs
FAQS
WHO DO I CONTACT WITH QUESTIONS?
IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING YOUR ORDER, PLEASE EMAIL CUSTOMERSERVICE@KOLLARCLOTHING.COM
OUR CUSTOMER SERVICE TEAM IS AVAILABLE MONDAY TO FRIDAY FROM 10AM TO 6PM (WEEKENDS AND HOLIDAYS EXCLUDED). EMAILS ARE TYPICALLY RESPONDED TO IN 1-2 BUSINESS DAYS. DURING PEAK TIMES, RESPONSES MAY TAKE SLIGHTLY LONGER.
DO YOU SHIP TO P.O. BOXES?
WE DO NOT SHIP TO P.O. BOXES.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
ALL ITEMS WILL BE PROCESSED AND SHIPPED WITHIN 2-6 BUSINESS DAYS UPON RECEIPT OF YOUR ORDER AND PAYMENT. ORDERS PLACED OVER THE WEEKEND WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY. FOR YOU SPECIFIC COUNTRY PLEASE SEE BELOW.
DO YOU RE-STOCK YOUR INVENTORY?
ON OCCASION, WE WILL RE-STOCK SOME OF OUR ITEMS. PLEASE FOLLOW US ON INSTAGRAM AND SIGN UP TO OUR NEWSLETTER LOCATED AT THE BOTTOM OF OUR WEBSITE TO BE NOTIFIED OF NEW COLLECTIONS OR RESTOCKS.
CAN I GET A REFUND OR MAKE AN EXCHANGE?
PLEASE SEE OUR RETURN POLICY HERE . PLEASE NOTE MUST BE INITIATED WITHIN 7 BUSINESS DAYS OTHERWISE IT IS NOT APPLICABLE FOR A RETURN. Please Note: Anything with a discount or a promotion will only be valid for Store credit. Any items marked final sale, or sample sale are not valid for a return or exchange.
WHY CAN'T I USE MY DISCOUNTS?
A LIMIT OF ONE (1) DISCOUNT MAY BE APPLIED TO EACH ORDER. DISCOUNT CODES CANNOT BE USED IN CONJUNCTION WITH FREE SHIPPING DISCOUNT CODES, CLEARANCE, FINAL, OR END OF SEASON SALES OR ANY OTHER TYPE OF DISCOUNTS. KOLLAR CLOTHING HAS THE RIGHT TO HOLD AND/OR CANCEL ORDERS THAT USE MORE THAN ONE DISCOUNT CODE.
HOW DO I USE MY GIFT CARD?
THE GIFT CARD CAN BE USED AGAINST ANY KOLLAR PRODUCT. UPON CHECKOUT SIMPLY ENTER THE UNIQUE 16 DIGIT CODE ON THE BACK OF YOUR GIFT CARD. GIFT CARD VALUE DOES NOT EXPIRE.
DO YOU DO PRICE ADJUSTMENTS?
KOLLAR CLOTHING DOES PARTICIPATE IN PRICE ADJUSTMENTS YOU MUST SHOW PROOF, & THE ITEM MUST BE AVAILABLE ON OUR WEBSITE AND THE STORE MUST BE SELLING THE ITEM.
WHAT RETAILERS CARRY US?
WE ARE CARRIED IN OVER 150+ RETAILERS ACROSS THE WORLD. PLEASE EMAIL STOCKIST@KOLLARCLOTHING.COM FOR A FULL RETAIL LIST.
HOW DO I TAKE CARE OF MY CLOTHING?
TO KEEP YOUR KOLLAR CLOTHING PIECES LOOKING THEIR BEST, FOLLOW THE INSTRUCTIONS ON THE INSIDE OF THE GARMENT. FOR BEST RESULTS, MACHINE WASH ITEMS INSIDE OUT IN COLD WATER, HANG TO DRY.
I PURCHASED A KOLLAR PRODUCT FROM ANOTHER RETAILER. HOW DO I HANDLE RETURNS?
Unfortunately, WE CAN ONLY ACCEPT RETURNS FROM PURCHASES MADE FROM KOLLARCLOTHING.COM
SHIPPING
WE OFFER FREE SHIPPING FOR ALL ORDERS OVER $200. Please note, the cart total needs to come to $200 before any discounts/promos or taxes.
ALL ORDER PLACED ON KOLLARCLOTHING.COM FROM MONDAY-FRIDAY WILL BEGIN PROCESSING THE FOLLOWING BUSINESS DAY. PLEASE NOTE, ORDERS PLACED ON FRIDAY WILL BEGIN PROCESSING ON THE NEXT BUSINESS DAY.
ALL ITEMS WILL BE PROCESSED AND SHIPPED WITHIN 2-6 BUSINESS DAYS UPON RECEIPT OF YOU ORDER AND PAYMENT BEING PROCESSED. DUE TO HIGH DEMAND DURING SALES TIME OR HOLIDAY SEASONS, PLEASE ALLOW FOR LONGER THAN REGULAR SHIPPING & PROCESSING TIMES.
AVERAGE SHIPPING IN NORTH AMERICA: 3-5 BUSINESS DAYS.
AVERAGE INTERNATIONAL SHIPMENTS: EXPECT 10 -20 BUSINESS DAYS.
PLEASE ENSURE THAT YOUR DELIVERY ADDRESS IS CORRECT WHEN PLACING YOUR ORDER AS KOLLAR CLOTHING WILL NOT BE HELD RESPONSIBLE FOR ANY MISSING, MISDIRECTED, OR LOST GOODS IF AN INCORRECT DELIVERY ADDRESS IS PROVIDED.
CARRIERS
STANDARD SHIPPING FOR CANADIAN ORDERS IS FULFILLED WITH CANADA POST.
STANDARD SHIPPING FOR INTERNATIONAL ORDERS, INCLUDING THE UNITED STATES, IS FULFILLED WITH DHL E-COMMERCE AND THEN TRANSFER OVER INTO THE COUNTRIES INTERNAL POST SERVICE.
TRACKING YOUR ORDER
ONCE A PURCHASE HAS BEEN COMPLETED, YOU WILL RECEIVE A CONFIRMATION OF YOUR ORDER CONTAINING THE DETAILS OF THE SAID ORDER. AFTER THE ORDER HAS BEEN PROCESSED AND SHIPPED OUT, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH THE TRACKING DETAILS.
ITEM AVAILABILITY
KOLLAR CLOTHING ENSURES THAT ONLINE AVAILABILITY MATCHES THE INVENTORY WE HAVE ON HAND. HOWEVER, UNDER CIRCUMSTANCES SUCH AS SALES OR HOLIDAY SEASONS, IF AN ITEM PURCHASED IS NOT IN STOCK, YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM US AND YOUR ORDER WILL BE REFUNDED.
ORDER CANCELLATION
KOLLAR CLOTHING RESERVES THE RIGHT TO CANCEL ANY ORDERS SUSPECTED OF FRAUDULENT ACTIVITY. WE HAVE AN ALGORITHM IN PLACE TO DETECT SUCH ORDERS, AND ANY ORDERS CANCELED BECAUSE OF THIS WILL BE NOTIFIED BY EMAIL AND WILL BE REFUNDED IN FULL.
SALES TAX & DUTIES
CANADIAN ORDERS
PURCHASES MADE IN ONTARIO ARE SUBJECT TO A 13% HST RATE.
PURCHASES MADE IN BRITISH COLUMBIA ARE SUBJECT TO A 7% PST AND 5% GST RATE.
PURCHASES MADE IN PRINCE EDWARD ISLAND ARE SUBJECT TO A 14% HST RATE.
PURCHASES MADE IN NEWFOUNDLAND ARE SUBJECT TO A 13% HST RATE.
PURCHASES MADE IN NOVA SCOTIA ARE SUBJECT TO A 15% HST RATE.
PURCHASES MADE IN NEW BRUNSWICK ARE SUBJECT TO A 13% HST RATE.
ALL REMAINING CANADIAN PROVINCES ARE SUBJECT TO A 5% GST RATE ON PURCHASES.
INTERNATIONAL ORDERS
INTERNATIONAL ORDERS ARE SUBJECT TO ANY DUTIES AND/OR TAXES OR MAY REQUIRE A BROKER TO CLEAR THE PACKAGE. THESE ARE IMPLEMENTED BY THE COUNTRIES CUSTOMS. BY PURCHASING FROM KOLLARCLOTHING.COM YOU ARE RESPONSIBLE FOR SUCH CHARGES. SHOULD YOU REFUSE TO PAY ANY DUTIES/TAXES ASSOCIATED WITH YOUR ORDER, YOUR ORDER WILL BE RETURNED TO US AND YOU WILL BE CREDITED FOR THE FULL AMOUNT YOU PAID, MINUS FULL SHIPPING COSTS.
