All items will be processed and shipped within 2 business days upon receipt of your order and payment.
A tracking code for your order will be issued and sent to the email you registered with. This code can be used to track the shipping status of your order.
Average shipping time in North America is 3-5 business days.
For international shipments, you can expect your order to arrive within 10 to 20 business days. Check the tracking number provided for the status of your shipment.
Please ensure that the intended delivery address is correct when placing your order, as Kollar Clothing will not be held responsible for missing, misdirected or lost goods if an incorrect shipping address is provided.
Should your package not show up within the domestic or international shipping times listed above, OR arrive damaged, please contact us at: firstname.lastname@example.org
ANY CUSTOMS OR IMPORT DUTIES DUE ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. WE ARE IN NO WAY RESPONSIBLE FOR DUTIES YOU ARE CHARGED AS THEY ARE COMPLETELY OUT OF OUR CONTROL.
RETURN & EXCHANGE POLICY:
We will gladly accept unworn, unwashed, unaltered, and unused merchandise in resalable condition with original tags attached. We reserve the right to refuse a return on any product that does not meet these requirements. Exchanges must be made within the 14 days from receiving the shipment. Each unwanted item returned is subjected to a 10% restocking fee and 15% for international orders. Customers will be responsible for all return shipping charges and package must include your order # on the outside of the package. Once your return has been received with the requested information filled out and returned below, please allow 5 business days for us to process you a credit note for you to make a new purchase online.
We do not accept returns but we can do an exchange. You must return your current item and place a new order through kollarclothing.com
PLEASE SHIP MERCHANDISE BACK TO:
ATTN: CUSTOMER RETURN ITEM
41 Parr Blvd.
Bolton, ON, L7E4E3
Download Form Here : Return Form
( Please print a physical copy and fill out the full form. Once filled out please attach it with the item you are returning )
To keep your Kollar Clothing pieces looking mint, follow the instructions on the label inside of the garment. For best results, machine wash items inside out in cold water and hang to dry.