RETURNS / EXCHANGES
Canada & USA Orders
Please click the link to the Kollar Return Portal to select your item(s) for return and instantly generate your return shipping label from home!
For all international customers, please email us at firstname.lastname@example.org with your order number and which item you want to return / exchange.
Customers have 7 days from when the product was received to return or exchange items. If the return or exchange is received past the 7 day window, without notifying us first at email@example.com, the package will be sent back to the customer and you will be charged the shipping fee sent back to you.
( Please Read Before Processing Return )
1. Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange. Final Sale/Last Clearance and items bought from our sample sale are non-returnable.
2. Item/s must be returned within 7 days of receiving your order. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached; Any item that does not comply with this rule will be returned to you in the condition they were returned in at your expense.
3 Items bought with a discount or promo are only valid for a store credit if the item is returned within 7 business days of receiving the order.
4. Exchanges will be issued a store credit to repurchase. Exchanges go through the same process, where you will return your item and we will send you a store credit to re-order a new item. The rules are the same as return it must be returned within 7 business days. Your return label cost will be reduced from your store credit.
5. Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches.
6. Gift Cards may not be returned.
7. Kollar does not cover the cost of the return. Original shipping charges are non-refundable and charges for return label cost will be reduced from your store credit.
8. You must clearly write RETURN on the front of any parcel you wish to return. If you fail to do so you will be subject to an additional customs and shipping charges. We also may withhold to decline your parcel.
9. Please Note that returns will not be accepted if you try to ship with the original Kollar Branded bag, please ship back in a new return shipping bag.
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s time-frame.
For International returns, Kollar Clothing takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Kollar Clothing.
Processing Times: Please allow for 7 to 14 Business Days for us to process any refunds, store credits or exchanges. All returns received need to be inspected upon arrival. Please allow even more time during holidays or sale periods. We will do our best to get the refund or exchange processed as fast as possible.
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