Processing Time

Please allow 24-48 Hours for our team to process your order once payment confirmation is received. Your order is handpicked by our team and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday.

During sale periods or the holidays, please allow up to 3-5 business days due to higher then normal order volumes. Weekends do not count.

How It Works: 
Once your order has been packaged and sent on its way, you will receive a second email with tracking information so you can track your package’s journey to you!

Once your order has been packaged and sent on its way, you will receive a second email with tracking information so you can track your package’s journey to you!

Prime - Same Day Shipping ( Weekdays ) 
Toronto & GTA Area Only - Order By 2PM Get It Same Day - ($7.85 CDN)  

Canada
Canada Post Regular : 2-5 Days - ($7.85 CDN)
Canada Post Express : 1-2 Days - ($15.00 CDN) 

USA
USPS : 2-5 Days - ($7.85 CDN)
USPS : 1-2 Days - ($15.00 CDN) 

Rest Of World
Canada Post Regular : 4-15 Days 

Free Shipping Worldwide
Free Shipping Over $200

Please note, orders placed after 2PM EST won't be shipped until the following business day. Friday/Saturday/Sunday shipments will be shipped the following monday. 

Free returns are only available for Canadian Customers Only. Sale items excluded Tracking information is automatically emailed to all customers. Or messaged via SMS if a phone number is added to your order. If you don't receive this, please check your spam folder.

For Duties Breakdown Please Visit our FAQ Page.


RETURNS

Changed your mind or chose the wrong thing? Return your order within 14 days for a full refund, or 110% Store Credit. Excluding Masks.

Canada
Please click the link to the Kollar Return Portal to select your item(s) for return and instantly generate your return shipping label from home, Free Of Charge.

USA & International Orders
For all USA & international customers, please email us at customerservice@kollarclothing.com with your order number and which item you want to return / exchange, please include images if it is damaged or wrong size.

Instructions ( Please Read )
Customers have 14 days from when the product was received to return or exchange items. If the return or exchange is received past the 14 days window, without notifying us first at customerservice@kollarclothing.com, the package will be sent back to the customer and you will be charged the shipping fee sent back to you. 

Return Policy

1. Item/s must be returned within 14 days of receiving your order. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached; Any item that does not comply with this rule will be returned to you in the condition they were returned in at your expense.

2. Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange. Final Sale/Last Clearance and items bought from our sample sale are non-returnable. 

3. Exchanges will be issued a store credit to repurchase. Exchanges go through the same process, where you will return your item and we will send you a store credit to re-order a new item. The rules are the same as return it must be returned within 30 business days. Your return label cost will be reduced from your store credit. 

4. Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches.

5. Gift Cards may not be returned. 

6. Kollar cover the cost of any Exchanges to ensure you get the correct size. 

Kollar does not cover the cost of the return. Original shipping charges are non-refundable and charges for return label cost will be reduced from your store credit. 

7. You must clearly write RETURN on the front of any parcel you wish to return. If you fail to do so you will be subject to an additional customs and shipping charges. We also may withhold to decline your parcel.

8. Please Note that returns will not be accepted if you try to ship with the original Kollar Branded bag, please ship back in a new return shipping bag. 

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s time-frame.

For International returns, Kollar Clothing takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Kollar Clothing.

Processing Times: Please allow for 2 to 7 Business Days for us to process any refunds, store credits or exchanges. All returns received need to be inspected upon arrival. Please allow even more time during holidays or sale periods. We will do our best to get the refund or exchange processed as fast as possible.

For More Information : Visit Faqs Here